by PRP Group, on 09/01/2023
Fairfield City Schools is a suburban district with approximately 10,000 students. About 40 percent of our students qualify for free and reduced lunch, and we have large populations of Spanish- and Nepali-speaking students.
With so many students coming from a range of backgrounds, school district communications can be challenging for us. To complicate matters further, the communication system that we previously used made it appear as if our messages had been sent when they had not. It caused an onslaught of complaints from families that took me and other staff away from doing our jobs. Here’s how we make sure that we are able to deliver the correct messages to the people who need to hear them while regaining time to focus on other tasks.